I rarely go out to eat for lunch. My wife is a great cook and I have great left-overs. I recently found myself needing a quick bite to eat for lunch. I managed to make it to Chick-fil-A. I decided to go there because I know that I can get consistently quick and good service.
I wasn't excited to find 6 or 7 cars ahead of me at the drive through. I usually go in to order if there is a line. In the car line I was greeted by a Chick-fil-A employee with a pad of paper and a head set asking if they could take my order. I asked if their system was broken. I was told no and that they are doing this to help get me on my way as quickly as they can. I said to myself, "Really? I will see about that.".
I placed my order. They gave me a small piece of paper with "chicken scratch" on it with my total price at the top. They ordered for me through the headset. I thought "cool". The line kept moving and when I reached the window I exchanged the exact amount of money written on the paper and I received a bag of food waiting for me. When I said thank you, I did not hear "no problem" (which is common and I hate), but rather "It's my pleasure. Have a great day!". How can you not have a great day with a response like that.
Chick-fil-A makes great service look easy.
